Changes / JFrog / JFrog Xray services outage affecting a subset of customers in Azure EU West

JFrog: Major incident: JFrog Xray services outage affecting a subset of customers in Azure EU West

Summary

JFrog reported a major Xray services outage affecting a subset of customers in Azure EU West (Netherlands), starting 2024-12-20 03:24 UTC and resolved at 2024-12-20 03:51 UTC after 27 min. A fix was implemented by 2024-12-20 03:38 UTC; no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: JFrog Xray services outage affecting a subset of customers in Azure EU West
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-12-20 03:24 UTC
AddedResolved time#5
Before: not present
After: 2024-12-20 03:51 UTC
AddedAffected components#6
Before: not present
After: Europe - West (Netherlands) - Azure - Security - Catalog, Europe - West (Netherlands) - Azure - Security - Curation, Europe - West (Netherlands) - Azure - Security - JAS, Europe - West (Netherlands) - Azure - Security - Runtime, Europe - West (Netherlands) - Azure - Security - Xray, Security - Catalog, Security - Curation, Security - JAS, Security - Runtime, Security - Xray
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating the issue!
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: JFrog Xray services outage affecting a subset of customers in Azure EU West (this change)
JFrog reported a major Xray services outage affecting a subset of customers in Azure EU West (Netherlands), starting 2024-12-20 03:24 UTC and resolved at 2024-12-20 03:51 UTC after 27 min. A fix was implemented by 2024-12-20 03:38 UTC; no cause was stated.
Major incident

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