Changes / ChatGPT / ChatGPT Work seeing elevated errors and latency
ChatGPT: Major incident: ChatGPT Work seeing elevated errors and latency
Summary
ChatGPT Work had a major incident with elevated errors and latency, preventing users across multiple subscription plans from starting or continuing tasks; Plus users were particularly impacted, with Work mode unavailable. It started at 2026-08-31 15:04 UTC and resolved at 2026-08-31 20:28 UTC, lasting 5 h 23 min. A mitigation was applied, and services fully recovered.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: ChatGPT Work seeing elevated errors and latency
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-08-31 15:04 UTC
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After: 2026-08-31 20:28 UTC
Before: not present
After: We have identified that users are experiencing elevated latency for the impacted services.
We are working on implementing a mitigation.
Before: not present
After: We have identified that users are experiencing elevated errors for the impacted services. Plus users are particularly impacted, where Work mode is currently unavailable.
We are working on implementing a mitigation.
Before: not present
After: User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We are continuing to work on a mitigation.
Before: not present
After: User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work. We
We are continuing work on implementing a mitigation.
Before: not present
After: User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work.
We are continuing work on implementing a mitigation.
Before: not present
After: User across multiple subscription plans may be unable to start or continue tasks in ChatGPT Work.
We are continuing work on implementing a mitigation.
Before: not present
After: We have applied a mitigation and are monitoring recovery.
Before: not present
After: All impacted services have now fully recovered.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: ChatGPT Work seeing elevated errors and latency (this change) ChatGPT Work had a major incident with elevated errors and latency, preventing users across multiple subscription plans from starting or continuing tasks; Plus users were particularly impacted, with Work mode unavailable. It started at 2026-08-31 15:04 UTC and resolved at 2026-08-31 20:28 UTC, lasting 5 h 23 min. A mitigation was applied, and services fully recovered. | Major incident |