Changes / Neon / Neon Console logins are failing
Neon: Major incident: Neon Console logins are failing
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Neon Console logins are failing
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-06-12 19:31 UTC
Before: not present
After: 2025-06-12 20:52 UTC
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After: Console Frontend
Before: not present
After: Investigating: (19:31) We are aware of an issue with login to the Console and are investigating the root cause, and potential mitigations. Database operations and our API remain unaffected. Investigating: (19:36) Currently users authenticating via our OAuth providers (Google, Microsoft, Github and Hasura) are unable to log in. This is seemingly due to an incident at one of our service providers. Logins via username/passwords are unaffected. Console operations for logged-in users also remain unaffected. Investigating: (19:46) Upon further examination, only login via Google are currently unavailable. Logged in users should still remain unaffected, just like database operations. This is due to an outage from one of our service provider. We'll continue to monitor the situation and post updates once we have more information. Identified: (20:18) Logins via Google are still unavailable due to an outage at one of our service provider. We continue to monitor the situation and will provide timely update once we have more information. Monitoring: (20:20) We are seeing recovery in login flow via Google. We continue to monitor the situation while this is ongoing to ensure complete recovery.
Before: not present
After: The issue has been fully resolved. All affected components are operating normally again.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Neon Console logins are failing (this change) | Major incident |