After: Virtual Private Servers || Global Infrastructure - SBG
AddedUpdateidentified#7
Before: not present
After: We are currently experiencing an ongoing incident.
We have determined the origin of the issue affecting our VPS offering in the specific SBG8 region.
Here are some supplementary details :
Start time : 01/11/2026 17:55 UTC
Impacted Service(s) : Some VPS in the SBG8 region are temporarily unreachable.
Customers Impact : Some customers are temporarily unable to access their VPS located in the specified region.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
AddedUpdateresolved#8
Before: not present
After: We are pleased to inform you that the incident affecting our VPS offering has been resolved.
Start time : 01/11/2026 17:55 UTC
End time : 01/11/2026 19:54 UTC
Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.