Changes / AssemblyAI / Delayed processing of transcripts on Slam

AssemblyAI: Major incident: Delayed processing of transcripts on Slam

Summary

AssemblyAI reported a major degradation affecting Slam-1 in us-west-2: transcripts queued or errored; Universal was unaffected. The incident record started at 2025-11-20 08:21 UTC, though the vendor said delays began at 5:43 UTC. A fix restored normal processing at 08:47 UTC; resolution was confirmed at 09:41 UTC, with a recorded duration of 1 h 20 min.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 89%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Delayed processing of transcripts on Slam
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-11-20 08:21 UTC
AddedResolved time#5
Before: not present
After: 2025-11-20 09:41 UTC
AddedAffected components#6
Before: not present
After: APIs - Asynchronous API, Asynchronous API
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue where there has been delayed processing of transcripts on Slam-1, specifically in our us-west-2 region. This began at 5:43 UTC. Customers will experience queueing or erroring of transcripts when using our Slam-1 model. Our Universal model is not affected by this incident.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and our team is monitoring the results. Slam-1 has resumed normal processing.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Delayed processing of transcripts on Slam (this change)
AssemblyAI reported a major degradation affecting Slam-1 in us-west-2: transcripts queued or errored; Universal was unaffected. The incident record started at 2025-11-20 08:21 UTC, though the vendor said delays began at 5:43 UTC. A fix restored normal processing at 08:47 UTC; resolution was confirmed at 09:41 UTC, with a recorded duration of 1 h 20 min.
Major incident

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