Changes / Sanity / Content Agent and Canvas experiencing elevated error rates
Sanity: Major incident: Content Agent and Canvas experiencing elevated error rates
Summary
Sanity reported a major incident affecting Content Agent and Canvas from 2026-02-03 15:54 UTC to 2026-02-03 16:08 UTC, lasting 14 min. Elevated error rates caused some requests to fail, though retries sometimes succeeded. Sanity identified an upstream AI provider issue; a provider-level fix restored normal error rates.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Content Agent and Canvas experiencing elevated error rates
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After: major
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After: resolved
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After: 2026-02-03 15:54 UTC
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After: 2026-02-03 16:08 UTC
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After: Canvas, Content Agent
Before: not present
After: We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.
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After: The issue in our upstream AI provider has been identified and a fix is being implemented.
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After: A fix has been implemented at provider level. This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Content Agent and Canvas experiencing elevated error rates (this change) Sanity reported a major incident affecting Content Agent and Canvas from 2026-02-03 15:54 UTC to 2026-02-03 16:08 UTC, lasting 14 min. Elevated error rates caused some requests to fail, though retries sometimes succeeded. Sanity identified an upstream AI provider issue; a provider-level fix restored normal error rates. | Major incident |