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ChangesMailjetLogin issues with Mailjet Application and Intermittent Errors on REST API

Mailjet: Critical incident: Login issues with Mailjet Application and Intermittent Errors on REST API

Major incidentcritical (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Mailjet removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Login issues with Mailjet Application and Intermittent Errors on REST API
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-09-04 06:54 UTC
AddedResolved time#5
Before: not present
After: 2025-09-04 12:30 UTC
AddedAffected components#6
Before: not present
After: Event API, Form Builder, Mailjet App, Mailjet Embedded, REST API
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateinvestigating#9
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#10
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdateidentified#11
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateidentified#12
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdatemonitoring#13
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#14
Before: not present
After: This incident has been resolved.

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History of this incident

Thursday, September 4, 2025

1 incident change

All Mailjet changesMailjet profileMarkdownJSON