Changes / Salesforce / Mule Soft Service Disruption: Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1 +4 more
Salesforce: Major incident: Mule Soft Service Disruption: Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1 +4 more
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Mule Soft Service Disruption: Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1 +4 more
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-29 19:35 UTC
Before: not present
After: 2025-10-29 21:03 UTC
Before: not present
After: 7 instances, Anypoint Monitoring, Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1, Anypoint MQ-Stats-eu-central-1, Anypoint Partner Managerv2, Anypoint Visualizer
Before: not present
After: At 19:40 UTC, on October 29, 2025, we noted a service disruption impacting MuleSoft Anypoint UI, not accepting traffic in the EU region. Customers may encounter continuous errors when attempting to access their applications via eu1.anypoint.mulesoft.com. We are actively working to identify the trigger and are working on a potential fix.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Before: not present
After: Our investigation shows the impact is broader than initially understood, now including DesignCenter-EU. We have also updated the Trust post to reflect a revised start time for the impact.
Before: not present
After: We identified a recent change as the trigger and implemented a configuration change to mitigate the issue. As of 21:03 UTC, customers can now access eu1.anypoint.mulesoft.com.
We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Before: not present
After: We sincerely apologize for the impact this issue caused you and your business. Our goal is to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible. Root Cause Analysis Document Link: https://help.salesforce.com/s/articleView?id=005232685&type=1 If you have additional questions or need further support, please open a case with Support via the Help portal.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Mule Soft Service Disruption: Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1 +4 more (this change) | Major incident |
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