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Salesforce: Mule Soft Service Disruption: Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1 +4 more

Affected components: Anypoint MonitoringAnypoint MQ-Admin-eu-central-1Anypoint MQ-Broker-eu-central-1Anypoint MQ-Broker-eu-west-1Anypoint MQ-Stats-eu-central-1Anypoint Partner Managerv2Anypoint Visualizer7 instances

Timeline of updates

1. update2025-10-29 20:48 UTC

   At 19:40 UTC, on October 29, 2025, we noted a service disruption impacting MuleSoft Anypoint UI, not accepting traffic in the EU region. Customers may encounter continuous errors when attempting to access their applications via eu1.anypoint.mulesoft.com. We are actively working to identify the trigger and are working on a potential fix. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

2. update2025-10-29 21:54 UTC

   Our investigation shows the impact is broader than initially understood, now including DesignCenter-EU. We have also updated the Trust post to reflect a revised start time for the impact.

3. update2025-10-29 21:55 UTC

   We identified a recent change as the trigger and implemented a configuration change to mitigate the issue. As of 21:03 UTC, customers can now access eu1.anypoint.mulesoft.com. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

4. update2025-12-02 16:37 UTC

   We sincerely apologize for the impact this issue caused you and your business. Our goal is to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible. Root Cause Analysis Document Link: https://help.salesforce.com/s/articleView?id=005232685&type=1 If you have additional questions or need further support, please open a case with Support via the Help portal.

Rewindex changes for this incident

• Major incident: Mule Soft Service Disruption: Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1 +4 more 2025-10-29 19:35 UTC

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