# Salesforce: Major incident: Mule Soft Service Disruption: Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1 +4 more

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-29 19:35 UTC · Detected: 2026-10-18 05:14 UTC
- [Source: https://status.salesforce.com/incidents/20003411](https://status.salesforce.com/incidents/20003411)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003411@bc1dde4d7e7b
- Change 1 of 1 for this incident

Incident page (full timeline): [Mule Soft Service Disruption: Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1 +4 more](https://rewindex.com/company/salesforce/incidents/20003411.md)
## What changed

**1. Added: Title**

```diff
+ Mule Soft Service Disruption: Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1 +4 more
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-29 19:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-29 21:03 UTC
```

**6. Added: Affected components**

```diff
+ 7 instances, Anypoint Monitoring, Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1, Anypoint MQ-Stats-eu-central-1, Anypoint Partner Managerv2, Anypoint Visualizer
```

**7. Added: Update** (update) · 2025-10-29 20:48 UTC

```diff
+ At 19:40 UTC, on October 29, 2025, we noted a service disruption impacting MuleSoft Anypoint UI, not accepting traffic in the EU region. Customers may encounter continuous errors when attempting to access their applications via eu1.anypoint.mulesoft.com. We are actively working to identify the trigger and are working on a potential fix. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
```

**8. Added: Update** (update) · 2025-10-29 21:54 UTC

```diff
+ Our investigation shows the impact is broader than initially understood, now including DesignCenter-EU. We have also updated the Trust post to reflect a revised start time for the impact.
```

**9. Added: Update** (update) · 2025-10-29 21:55 UTC

```diff
+ We identified a recent change as the trigger and implemented a configuration change to mitigate the issue. As of 21:03 UTC, customers can now access eu1.anypoint.mulesoft.com. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

**10. Added: Update** (update) · 2025-12-02 16:37 UTC

```diff
+  We sincerely apologize for the impact this issue caused you and your business. Our goal is to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible.  Root Cause Analysis Document Link: https://help.salesforce.com/s/articleView?id=005232685&type=1  If you have additional questions or need further support, please open a case with Support via the Help portal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-29 19:35 UTC | Major incident: Mule Soft Service Disruption: Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1 +4 more (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i817a8cbdd0f75e · Markdown: https://rewindex.com/change/i817a8cbdd0f75e.md · JSON: https://rewindex.com/api/v1/changes/i817a8cbdd0f75e · Generated 2026-10-18T12:19:09.672Z