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ChangesSalesforceService Disruption: Core Service

Salesforce: Major incident: Service Disruption: Core Service

Major incidentoutage (model (Jev), 100%)Changed Detected status.salesforce.com (opens in new tab)
Summary

Salesforce reported a major Core Service disruption affecting 1 instance that prevented users from logging in, starting at 2026-10-23 01:25 UTC and resolving at 2026-10-23 08:15 UTC (6 h 50 min). A recent release prevented login sessions from being created; Salesforce deployed a fix forward, restoring access to orgs.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Service Disruption: Core Service
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-10-23 01:25 UTC
AddedResolved time#5
Before: not present
After: 2026-10-23 08:15 UTC
AddedAffected components#6
Before: not present
After: 1 instance, Core Service
AddedUpdateupdate#7
Before: not present
After: We resolved an issue that prevented users from logging in. We identified an issue with a recent release that prevented login sessions from being created. We deployed a fix forward, and access is now restored. Users can log in and open their orgs again. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

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History of this incident

Friday, October 23

1 incident change

Cite this

Major incident: Service Disruption: Core Service on Salesforce’s status page, changed 2026-10-23 01:25 UTC (change 1 of 1).

Title
Major incident: Service Disruption: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/change/i7254d2f03837ac

All Salesforce changesSalesforce profileMarkdownJSON