Changes / Vanta / Vanta web app loading issues (US region)
Vanta: Critical incident: Vanta web app loading issues (US region)
Summary
Vanta reported a critical outage affecting US-region web app loading, with slowness and errors across the platform attributed to the AWS US-East-1 outage. It started at 2025-10-20 15:25 UTC and was resolved at 2025-10-20 22:26 UTC, lasting 7 h 0 min; Vanta confirmed the web app was stable in all regions.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Vanta web app loading issues (US region)
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After: critical
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After: resolved
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After: 2025-10-20 15:25 UTC
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After: 2025-10-20 22:26 UTC
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After: Core App, Vanta Web App - Core App
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After: The Vanta web app is failing to load for a large number of users in the US region. The engineering team is investigating.
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After: We are experiencing degradation from the major outage affecting Amazon Web Services (AWS) in the US-East-1 region. Customer domains hosted in the US region remain degraded and are experiencing slowness and errors across the platform.
Our team is working closely with AWS and continuing efforts to stabilize the platform, but we expect customers to continue seeing periods of elevated latency and increased error rates until services are fully restored.
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After: AWS recovery efforts are still ongoing for the US-East-1 region outage. Our team is still working with AWS and will provide updates as recovery efforts progress.
Customers may continue to see periods of elevated latency and occasional errors until services are fully restored.
Before: not present
After: The Vanta web app is now stable in all regions.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Vanta web app loading issues (US region) (this change) Vanta reported a critical outage affecting US-region web app loading, with slowness and errors across the platform attributed to the AWS US-East-1 outage. It started at 2025-10-20 15:25 UTC and was resolved at 2025-10-20 22:26 UTC, lasting 7 h 0 min; Vanta confirmed the web app was stable in all regions. | Major incident |