Changes / Salesforce / Salesforce Data Cloud Feature Disruption: Customer360 Audiences
Salesforce: Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 81%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Salesforce Data Cloud Feature Disruption: Customer360 Audiences
Before: not present
After: major
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After: resolved
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After: 2026-06-19 16:45 UTC
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After: 2026-06-20 01:30 UTC
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After: 3 instances, Customer360 Audiences
Before: not present
After: We're aware of an issue impacting the Tableau Next Analytics Agent. Users leveraging the Tableau Next Data Source (TDS) feature may be unable to access the Analytics Agent through supported interfaces.
We've implemented a mitigation that is expected to stabilize the affected service and are continuing to investigate remaining connectivity issues. We'll provide another update in 60 minutes, or sooner if additional information becomes available.
Before: not present
After: We've successfully implemented a mitigation to address the underlying service instability and have stabilized the affected infrastructure. However, users leveraging Tableau Next Data Source (TDS) workflows may continue to experience failures when accessing the Tableau Next Analytics Agent through supported interfaces.
Our investigation has narrowed the issue to a connectivity failure affecting a dependent service required for TDS-related requests. We're actively working with the owning engineering teams to restore connectivity and fully resolve the impact
We'll provide another update in 90 minutes or sooner if additional information becomes available.
Before: not present
After: We've successfully implemented a mitigation to address the underlying service instability and have stabilized the affected infrastructure. However, users leveraging Tableau Next Data Source (TDS) workflows may continue to experience failures when accessing the Tableau Next Analytics Agent through supported interfaces.
Our investigation has narrowed the issue to a connectivity failure affecting a dependent service required for TDS-related requests. We're actively working with the owning engineering teams to restore connectivity and fully resolve the impact
We'll provide the next update when additional information becomes available.
Before: not present
After: The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Before: not present
After: The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences (this change) | Major incident |
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