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Salesforce: Salesforce Data Cloud Feature Disruption: Customer360 Audiences

Impact: majorStatus: resolvedStarted Resolved (8.8 h)5 updatesSource: status.salesforce.com (opens in new tab)

Affected components: Customer360 Audiences3 instances

Timeline of updates

  1. update

    We're aware of an issue impacting the Tableau Next Analytics Agent. Users leveraging the Tableau Next Data Source (TDS) feature may be unable to access the Analytics Agent through supported interfaces. We've implemented a mitigation that is expected to stabilize the affected service and are continuing to investigate remaining connectivity issues. We'll provide another update in 60 minutes, or sooner if additional information becomes available.

  2. update

    We've successfully implemented a mitigation to address the underlying service instability and have stabilized the affected infrastructure. However, users leveraging Tableau Next Data Source (TDS) workflows may continue to experience failures when accessing the Tableau Next Analytics Agent through supported interfaces. Our investigation has narrowed the issue to a connectivity failure affecting a dependent service required for TDS-related requests. We're actively working with the owning engineering teams to restore connectivity and fully resolve the impact We'll provide another update in 90 minutes or sooner if additional information becomes available.

  3. update

    We've successfully implemented a mitigation to address the underlying service instability and have stabilized the affected infrastructure. However, users leveraging Tableau Next Data Source (TDS) workflows may continue to experience failures when accessing the Tableau Next Analytics Agent through supported interfaces. Our investigation has narrowed the issue to a connectivity failure affecting a dependent service required for TDS-related requests. We're actively working with the owning engineering teams to restore connectivity and fully resolve the impact We'll provide the next update when additional information becomes available.

  4. resolved

    The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

  5. resolved

    The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.salesforce.com (opens in new tab). Salesforce profile · Recent Salesforce incidents · Markdown · JSON