# Salesforce: Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-19 16:45 UTC · Detected: 2026-10-18 05:09 UTC
- [Source: https://status.salesforce.com/incidents/20004152](https://status.salesforce.com/incidents/20004152)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004152@36e03a711aa2
- Change 1 of 1 for this incident

Incident page (full timeline): [Salesforce Data Cloud Feature Disruption: Customer360 Audiences](https://rewindex.com/company/salesforce/incidents/20004152.md)
## What changed

**1. Added: Title**

```diff
+ Salesforce Data Cloud Feature Disruption: Customer360 Audiences
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-19 16:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-20 01:30 UTC
```

**6. Added: Affected components**

```diff
+ 3 instances, Customer360 Audiences
```

**7. Added: Update** (update) · 2026-06-19 21:50 UTC

```diff
+ We're aware of an issue impacting the Tableau Next Analytics Agent. Users leveraging the Tableau Next Data Source (TDS) feature may be unable to access the Analytics Agent through supported interfaces. We've implemented a mitigation that is expected to stabilize the affected service and are continuing to investigate remaining connectivity issues. We'll provide another update in 60 minutes, or sooner if additional information becomes available.
```

**8. Added: Update** (update) · 2026-06-19 22:42 UTC

```diff
+ We've successfully implemented a mitigation to address the underlying service instability and have stabilized the affected infrastructure. However, users leveraging Tableau Next Data Source (TDS) workflows may continue to experience failures when accessing the Tableau Next Analytics Agent through supported interfaces. Our investigation has narrowed the issue to a connectivity failure affecting a dependent service required for TDS-related requests. We're actively working with the owning engineering teams to restore connectivity and fully resolve the impact We'll provide another update in 90 minutes or sooner if additional information becomes available.
```

**9. Added: Update** (update) · 2026-06-19 23:50 UTC

```diff
+ We've successfully implemented a mitigation to address the underlying service instability and have stabilized the affected infrastructure. However, users leveraging Tableau Next Data Source (TDS) workflows may continue to experience failures when accessing the Tableau Next Analytics Agent through supported interfaces. Our investigation has narrowed the issue to a connectivity failure affecting a dependent service required for TDS-related requests. We're actively working with the owning engineering teams to restore connectivity and fully resolve the impact We'll provide the next update when additional information becomes available.
```

**10. Added: Update** (resolved) · 2026-06-20 01:54 UTC

```diff
+ The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

**11. Added: Update** (resolved) · 2026-06-20 01:54 UTC

```diff
+ The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-19 16:45 UTC | Major incident: Salesforce Data Cloud Feature Disruption: Customer360 Audiences (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5cae94fb80b9c4 · Markdown: https://rewindex.com/change/i5cae94fb80b9c4.md · JSON: https://rewindex.com/api/v1/changes/i5cae94fb80b9c4 · Generated 2026-10-18T12:19:12.341Z