Changes / Sentry / EU Region Error, Attachment, and Feedback latency
Sentry: Critical incident: EU Region Error, Attachment, and Feedback latency
Summary
Sentry reported a critical EU-region incident causing high ingestion latency for errors, attachments, and feedback from 2026-07-20 11:11 UTC to 2026-07-20 16:57 UTC, lasting 5 h 46 min. Sentry implemented an attachment ingestion fix and cleared attachment and error backlogs; latency returned to normal across all event types.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 91%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: EU Region Error, Attachment, and Feedback latency
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After: critical
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After: resolved
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After: 2026-07-20 11:11 UTC
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After: 2026-07-20 16:57 UTC
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After: Alerting - EU Errors Alerting, EU Ingestion - EU Attachment Ingestion, EU Ingestion - EU Error Ingestion
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After: we are investigating an issue affecting errors ingestion in the DE/EU region
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After: We have identified the issue causing errors, attachments, and feedback events to have high ingest latency in our EU region and are working on a fix.
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After: We have identified the issue causing errors, attachments, and feedback events to have high ingest latency in our EU region and are continuing to work on a fix.
Before: not present
After: We have identified the issue causing errors, attachments, and feedback events to have high ingest latency in our EU region and are continuing to work on a fix.
Before: not present
After: We have identified the issue causing errors, attachments, and feedback events to have high ingest latency in our EU region and are continuing to work on a fix.
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After: We have implemented a fix for errors and feedback ingestion in our EU region, and latency for those pipelines has returned to normal. We are still working on fixing our attachments ingestion pipeline in EU.
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After: We have implemented a fix for our attachment ingestion issue in our EU region, and are monitoring while the backlog burns. We will update here when latency is back to normal.
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After: The backlog on attachments in our EU region is fully burned, and latency is back to normal. While new error events are being processed with normal latency, we have a backlog of old error events that we are now burning through.
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After: We are still burning the backlog of EU region error events received during the incident. We are around halfway through the backlog.
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After: We have fully burned the backlog of EU error events ingested during the incident. Latency is normal across all event types.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: EU Region Error, Attachment, and Feedback latency (this change) Sentry reported a critical EU-region incident causing high ingestion latency for errors, attachments, and feedback from 2026-07-20 11:11 UTC to 2026-07-20 16:57 UTC, lasting 5 h 46 min. Sentry implemented an attachment ingestion fix and cleared attachment and error backlogs; latency returned to normal across all event types. | Major incident |