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Changes / GitLab / Error updating group Duo settings

GitLab: Major incident: Error updating group Duo settings

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: major (vendor)Changed Detected Source: status.gitlab.com (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: Error updating group Duo settings
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-01-23 20:20 UTC
AddedResolved time#5
Before: not present
After: 2026-01-24 02:27 UTC
AddedAffected components#6
Before: not present
After: Website
AddedUpdateidentified#7
Before: not present
After: We are aware of an error occurring when attempting to update Duo settings for groups on GitLab.com. We have identified the problematic change and are working on a revert. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21138
AddedUpdateidentified#8
Before: not present
After: A revert MR has been merged and we are working to get this deployed to production. This may take up to 5 hours or more. Details in: gitlab.com/gitlab-com/gl-infra/production/-/issues/21138
AddedUpdateidentified#9
Before: not present
After: A partial workaround to this error is available: Duo availability for a group can be updated via the API. Please see the following comment in the production issue for important details and limitations: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/21138#note_3031631633
AddedUpdateresolved#10
Before: not present
After: A fix has now been deployed, and the issue is resolved. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/21138

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Error updating group Duo settings (this change)Major incident

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