# GitLab: Major incident: Error updating group Duo settings

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-01-23 20:20 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6973d820b4db2704d6ca40fa](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6973d820b4db2704d6ca40fa)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6973d820b4db2704d6ca40fa@b04926bf318a
- Change 1 of 1 for this incident

Incident page (full timeline): [Error updating group Duo settings](https://rewindex.com/company/gitlab/incidents/6973d820b4db2704d6ca40fa.md)
## What changed

**1. Added: Title**

```diff
+ Error updating group Duo settings
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-23 20:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-24 02:27 UTC
```

**6. Added: Affected components**

```diff
+ Website
```

**7. Added: Update** (identified) · 2026-01-23 20:20 UTC

```diff
+ We are aware of an error occurring when attempting to update Duo settings for groups on GitLab.com. We have identified the problematic change and are working on a revert. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21138
```

**8. Added: Update** (identified) · 2026-01-23 21:27 UTC

```diff
+ A revert MR has been merged and we are working to get this deployed to production. This may take up to 5 hours or more. Details in: gitlab.com/gitlab-com/gl-infra/production/-/issues/21138
```

**9. Added: Update** (identified) · 2026-01-23 22:30 UTC

```diff
+ A partial workaround to this error is available: Duo availability for a group can be updated via the API. Please see the following comment in the production issue for important details and limitations: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/21138#note_3031631633
```

**10. Added: Update** (resolved) · 2026-01-24 02:27 UTC

```diff
+ A fix has now been deployed, and the issue is resolved. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/21138
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-23 20:20 UTC | Major incident: Error updating group Duo settings (this change) | major |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i5635f26dca2047 · Markdown: https://rewindex.com/change/i5635f26dca2047.md · JSON: https://rewindex.com/api/v1/changes/i5635f26dca2047 · Generated 2026-10-18T10:23:42.216Z