Changes / Snowflake / INC20000287
Snowflake: Critical incident: INC20000287
Summary
Snowflake reported a critical incident in GCP - Middle East (Dammam) affecting query processing and Snowsight, with intermittent delays and query failures. It started at 2026-10-16 01:14 UTC and was resolved at 2026-10-16 01:43 UTC, lasting 29 min. Snowflake attributed the disruption to elevated infrastructure load, which subsided before service restoration was confirmed.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: INC20000287
Before: not present
After: critical
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After: resolved
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After: 2026-10-16 01:14 UTC
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After: 2026-10-16 01:43 UTC
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After: Applications, Databases, Tables, and Views, GCP - Middle East (Dammam) - Applications, GCP - Middle East (Dammam) - Databases, Tables, and Views
Before: not present
After: Current status: We identified that a subset of infrastructure responsible for processing queries and Snowsight requests in the affected region experienced elevated load, which caused intermittent delays and query failures. The load has since subsided, and query processing and Snowsight performance have returned to normal. We'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced intermittent delays when loading Snowsight or running queries, and some queries may have failed.
Workaround: There were no available workarounds for this issue.
Incident start time: 23:50 UTC October 15, 2026
Incident end time: 00:40 UTC October 16, 2026
Preliminary root cause: A routine software update caused a large number of background setup operations to run at the same time, which exhausted the resources of a subset of infrastructure responsible for processing queries in the affected region, resulting in intermittent delays and query failures.
Before: not present
After: Current status: We've monitored the environment and confirmed that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified regions may have experienced intermittent delays when loading Snowsight or running queries, and some queries may have failed.
Workaround: There were no available workarounds for this issue.
Incident start time: 23:50 UTC October 15, 2026
Incident end time: 00:40 UTC October 16, 2026
Preliminary root cause: A routine software update caused a large number of background setup operations to run at the same time, which exhausted the resources of a subset of infrastructure responsible for processing queries in the affected region, resulting in intermittent delays and query failures.
A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: INC20000287 (this change) Snowflake reported a critical incident in GCP - Middle East (Dammam) affecting query processing and Snowsight, with intermittent delays and query failures. It started at 2026-10-16 01:14 UTC and was resolved at 2026-10-16 01:43 UTC, lasting 29 min. Snowflake attributed the disruption to elevated infrastructure load, which subsided before service restoration was confirmed. | Major incident |
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