Changes / Salesforce / Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more
Salesforce: Major incident: Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-03-04 13:45 UTC
Before: not present
After: 2026-03-04 15:11 UTC
Before: not present
After: 7 instances, Advertising Audiences, Analytics Builder, Audience Builder, Automation Studio, Cloud Pages, Contact Builder, Content Builder, Email Studio, Journey Builder, Marketing Cloud Core Service, Marketing Cloud Login, Marketing Cloud RESTAPI, Marketing Cloud SOAPAPI, Mobile Connect, Mobile Push, Other Feature
Before: not present
After: We resolved an issue impacting Marketing Cloud Engagement services for a subset of customers on Stack 7. Multiple databases became unavailable at 13:40 UTC, preventing customers from accessing their services. We successfully failed over the affected databases to alternate nodes and completed recovery. All databases returned to service by 15:11 UTC. Services are now operating normally. We apologize for how this may have affected you and are conducting a full review to prevent a recurrence.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more (this change) | Major incident |
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