# Salesforce: Major incident: Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-04 13:45 UTC · Detected: 2026-10-18 05:10 UTC
- [Source: https://status.salesforce.com/incidents/20003769](https://status.salesforce.com/incidents/20003769)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003769@dc9eeee81d04
- Change 1 of 1 for this incident

Incident page (full timeline): [Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more](https://rewindex.com/company/salesforce/incidents/20003769.md)
## What changed

**1. Added: Title**

```diff
+ Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-04 13:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-04 15:11 UTC
```

**6. Added: Affected components**

```diff
+ 7 instances, Advertising Audiences, Analytics Builder, Audience Builder, Automation Studio, Cloud Pages, Contact Builder, Content Builder, Email Studio, Journey Builder, Marketing Cloud Core Service, Marketing Cloud Login, Marketing Cloud RESTAPI, Marketing Cloud SOAPAPI, Mobile Connect, Mobile Push, Other Feature
```

**7. Added: Update** (update) · 2026-03-04 15:24 UTC

```diff
+ We resolved an issue impacting Marketing Cloud Engagement services for a subset of customers on Stack 7. Multiple databases became unavailable at 13:40 UTC, preventing customers from accessing their services. We successfully failed over the affected databases to alternate nodes and completed recovery. All databases returned to service by 15:11 UTC. Services are now operating normally. We apologize for how this may have affected you and are conducting a full review to prevent a recurrence.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-04 13:45 UTC | Major incident: Marketing Cloud Disruption: Advertising Audiences, Analytics Builder, Audience Builder +13 more (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i411120977eaab2 · Markdown: https://rewindex.com/change/i411120977eaab2.md · JSON: https://rewindex.com/api/v1/changes/i411120977eaab2 · Generated 2026-10-18T11:25:14.079Z