Changes / GitLab / Duo Agentic chat not working in web
GitLab: Major incident: Duo Agentic chat not working in web
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: full timeline of updates →
What changed
Before: not present
After: Duo Agentic chat not working in web
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-08-25 08:06 UTC
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After: 2025-08-25 14:19 UTC
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After: GitLab Duo
Before: not present
After: We are currently seeing increased errors and availability issues with the GitLab Duo Agentic chat when using the GitLab web interface. Regular GitLab Duo Chat is unaffected. We have identified the issue and preparing a fix. For further details please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20424
Before: not present
After: The fix has been merged and we are seeing signs of recovery. We are now monitoring. For further details please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20424
Before: not present
After: We are no longer seeing errors related to GitLab Duo Agentic chat. This incident is resolved. More information in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20424
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Duo Agentic chat not working in web (this change) | Major incident |