# GitLab: Major incident: Duo Agentic chat not working in web

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-08-25 08:06 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68ac19a1af9561052fade807](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68ac19a1af9561052fade807)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/68ac19a1af9561052fade807@2d8725e888f7
- Change 1 of 1 for this incident

Incident page (full timeline): [Duo Agentic chat not working in web](https://rewindex.com/company/gitlab/incidents/68ac19a1af9561052fade807.md)
## What changed

**1. Added: Title**

```diff
+ Duo Agentic chat not working in web
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-25 08:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-25 14:19 UTC
```

**6. Added: Affected components**

```diff
+ GitLab Duo
```

**7. Added: Update** (identified) · 2025-08-25 08:06 UTC

```diff
+ We are currently seeing increased errors and availability issues with the GitLab Duo Agentic chat when using the GitLab web interface. Regular GitLab Duo Chat is unaffected. We have identified the issue and preparing a fix. For further details please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20424
```

**8. Added: Update** (monitoring) · 2025-08-25 08:59 UTC

```diff
+ The fix has been merged and we are seeing signs of recovery. We are now monitoring. For further details please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20424
```

**9. Added: Update** (resolved) · 2025-08-25 14:19 UTC

```diff
+ We are no longer seeing errors related to GitLab Duo Agentic chat. This incident is resolved. More information in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20424
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-25 08:06 UTC | Major incident: Duo Agentic chat not working in web (this change) | major |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3cd9e007f9a949 · Markdown: https://rewindex.com/change/i3cd9e007f9a949.md · JSON: https://rewindex.com/api/v1/changes/i3cd9e007f9a949 · Generated 2026-10-18T10:23:41.917Z