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Changes / GitLab / GitLab CI/CD jobs not running

GitLab: Critical incident: GitLab CI/CD jobs not running

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.gitlab.com (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: GitLab CI/CD jobs not running
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-09-23 01:36 UTC
AddedResolved time#5
Before: not present
After: 2025-09-23 04:37 UTC
AddedAffected components#6
Before: not present
After: CI/CD, CI/CD - Hosted runners for GitLab community contributions, CI/CD - Hosted runners on Linux, CI/CD - Hosted runners on macOS, CI/CD - Hosted runners on Windows, CI/CD - Self-managed runners
AddedUpdateinvestigating#7
Before: not present
After: Our team has identified a problem that is preventing CI jobs from being executed. We are working to fix the problem, and will update in the next 30 minutes. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20592.
AddedUpdateidentified#8
Before: not present
After: We have identified the issue and are working to resolve it now. There will be an update in the next 30 minutes. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20592 for more details.
AddedUpdateidentified#9
Before: not present
After: The configuration change to address the problem is in progress, and our team is monitoring the deployment. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20592 for more details.
AddedUpdatemonitoring#10
Before: not present
After: The change has been deployed and CI Jobs have started to recover. The team is continuing to monitor the improvement. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20592 for more details.
AddedUpdateresolved#11
Before: not present
After: Our monitoring shows that CI job functionality has fully recovered. See gitlab.com/gitlab-com/gl-infra/production/-/issues/20592 for more details.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: GitLab CI/CD jobs not running (this change)Major incident

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