Struck in red is what Courier removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: Issue affecting sends
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-05-11 17:23 UTC
AddedResolved time#5
Before: not present
After: 2023-05-11 20:04 UTC
AddedAffected components#6
Before: not present
After: API, Courier - API
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue that appears to be affecting a percentage of messages being processed. In addition, customers may be receiving "NOT FOUND" errors for messages IDs that are affected when attempting to access them via logs or the API.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate the issue. The team believes < that 8% of all messages to be impacted though further analysis is continuing. Out of an abundance of caution, the team has also ramped down rollout of any upgrades and features through our experimentation engine.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been deployed. The team is continuing to monitor. Any affected messages will automatically be reprocessed. The team will continue to monitor the health of the platform.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.