Changes / Salesforce / Service Disruption: Core Service
Salesforce: Major incident: Service Disruption: Core Service
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: Core Service
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-10-01 14:34 UTC
Before: not present
After: 2025-10-01 14:43 UTC
Before: not present
After: 1 instance, Core Service
Before: not present
After: Between 14:34 UTC and 14:43 UTC, customers on JPN182s experienced a disruption in services due to out-of-memory errors from core app servers. The issue resolved on its own when automatic scaling kicked in.
After monitoring performance and completing health checks, the team has confirmed that services have been restored as of 14:43 UTC.
We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
We apologize for how you and your business may have been affected by this incident.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Disruption: Core Service (this change) | Major incident |
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