# Salesforce: Major incident: Service Disruption: Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-01 14:34 UTC · Detected: 2026-10-18 05:29 UTC
- [Source: https://status.salesforce.com/incidents/20003289](https://status.salesforce.com/incidents/20003289)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003289@99c7e217ee6f
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Core Service](https://rewindex.com/company/salesforce/incidents/20003289.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-01 14:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-01 14:43 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Core Service
```

**7. Added: Update** (update) · 2025-10-01 16:40 UTC

```diff
+ Between 14:34 UTC and 14:43 UTC, customers on JPN182s experienced a disruption in services due to out-of-memory errors from core app servers. The issue resolved on its own when automatic scaling kicked in.  After monitoring performance and completing health checks, the team has confirmed that services have been restored as of 14:43 UTC. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-01 14:34 UTC | Major incident: Service Disruption: Core Service (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2db8a225c880b4 · Markdown: https://rewindex.com/change/i2db8a225c880b4.md · JSON: https://rewindex.com/api/v1/changes/i2db8a225c880b4 · Generated 2026-10-18T11:25:13.080Z