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Salesforce: Service Disruption: Core Service

Affected components: Core Service1 instance

Timeline of updates

1. update2025-10-01 16:40 UTC

   Between 14:34 UTC and 14:43 UTC, customers on JPN182s experienced a disruption in services due to out-of-memory errors from core app servers. The issue resolved on its own when automatic scaling kicked in. After monitoring performance and completing health checks, the team has confirmed that services have been restored as of 14:43 UTC. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

Rewindex changes for this incident

• Major incident: Service Disruption: Core Service 2025-10-01 14:34 UTC

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