rewindex

ChangesSalesforceService Disruption: Core Service

Salesforce: Major incident: Service Disruption: Core Service

Major incidentoutage (model (Jev), 100%)Changed Detected status.salesforce.com (opens in new tab)
Summary

Salesforce reported a major Core Service disruption affecting 15 instances, preventing users from logging in and opening their orgs. It started at 2026-10-23 01:25 UTC and was resolved at 2026-10-23 06:30 UTC, lasting 5 h 5 min. Salesforce attributed failed login-session creation to a recent release and restored access with a fix forward.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Service Disruption: Core Service
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-10-23 01:25 UTC
AddedResolved time#5
Before: not present
After: 2026-10-23 06:30 UTC
AddedAffected components#6
Before: not present
After: 15 instances, Core Service
AddedUpdateupdate#7
Before: not present
After: We have resolved an issue that prevented users from logging in. We identified an issue with a recent release that prevented login sessions from being created. We deployed a fix forward, and access is now restored. Users can log in and open their orgs again. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

Friday, October 23

1 incident change

Cite this

Major incident: Service Disruption: Core Service on Salesforce’s status page, changed 2026-10-23 01:25 UTC (change 1 of 1).

Title
Major incident: Service Disruption: Core Service
Vendor
Salesforce
Date
URL
https://rewindex.com/change/i146f4e481613e7

All Salesforce changesSalesforce profileMarkdownJSON