Changes / Coralogix / Real User Monitoring (RUM) feature is currently unavailable in the UI across the EU1, EU2, US1, US2, AP1, and AP3 regions.
Coralogix: Major incident: Real User Monitoring (RUM) feature is currently unavailable in the UI across the EU1, EU2, US1, US2, AP1, and AP3 regions.
Summary
Coralogix reported a major RUM UI outage across EU1, EU2, US1, US2, AP1, and AP3, leaving users with a blank page when accessing RUM. It started at 2026-04-20 14:47 UTC and lasted 34 min, resolving at 2026-04-20 15:21 UTC after a fix was implemented.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Real User Monitoring (RUM) feature is currently unavailable in the UI across the EU1, EU2, US1, US2, AP1, and AP3 regions.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-20 14:47 UTC
Before: not present
After: 2026-04-20 15:21 UTC
Before: not present
After: AP1 - UI - RUM, AP3 - UI - RUM, EU1 - UI - RUM, EU2 - UI - RUM, UI - RUM, US1 - UI - RUM, US2 - UI - RUM
Before: not present
After: We are currently investigating an issue affecting the Real User Monitoring (RUM) feature across the EU1, EU2, US1, US2, AP1 and AP3 regions.
At this time, the issue appears to be UI-related, with users encountering a blank page when accessing the RUM section.
Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available.
If you have any questions or require assistance, please contact us via chat or email at support@coralogix.com
Before: not present
After: Our engineering team has identified the issue and is currently implementing a fix.
Before: not present
After: The Real User Monitoring (RUM) UI functionality has been restored and is now fully operational in the EU1, EU2, AP1, and AP3 regions.
Our teams are currently investigating the remaining affected regions, US1 and US2.
Further updates will be provided as soon as they become available.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Real User Monitoring (RUM) feature is currently unavailable in the UI across the EU1, EU2, US1, US2, AP1, and AP3 regions. (this change) Coralogix reported a major RUM UI outage across EU1, EU2, US1, US2, AP1, and AP3, leaving users with a blank page when accessing RUM. It started at 2026-04-20 14:47 UTC and lasted 34 min, resolving at 2026-04-20 15:21 UTC after a fix was implemented. | Major incident |
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