ChangesTwilioPhone Number Purchase Failures in New Console
Twilio: Incident deleted: Phone Number Purchase Failures in New Console
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Twilio removed; blue is what they added. Muted text is unchanged context.
Before: Phone Number Purchase Failures in New Console
After: removed
Before: minor
After: removed
Before: resolved
After: removed
Before: 2026-10-12 07:37 UTC
After: removed
Before: 2026-10-12 09:51 UTC
After: removed
Before: PHONE NUMBERS
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Before: We are investigating intermittent issues preventing users from purchasing phone numbers using valid addresses in the new Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
After: removed
Before: We are continuing to investigate reports of users unable to purchase phone numbers using valid addresses in the New Console across multiple countries. We expect to provide another update in 1 hour or as soon as more information becomes available.
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Before: The issue preventing users from purchasing phone numbers using valid addresses in the new Console affecting multiple countries has been identified. Our engineering team is actively working on a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
After: removed
Before: We have started seeing recovery for phone number purchases with valid addresses in the New Console across multiple countries. We will continue to monitor to ensure a full recovery.
If you continue to experience issues purchasing numbers, please log out and log back into your New Console to complete the process.
We expect to provide another update in 30 minutes or as soon as more information becomes available.
After: removed
Before: The issue with purchasing phone numbers in the New Console has been fully resolved. All systems are back to normal operations across all countries.
If you are still seeing an error, please log out and log back into your console. Thank you for your patience!
After: removed
Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).
History of this incident
TodayMonday, October 19Mon, Oct 19
1 rewrite
- Deleted by TwilioDeleted by the vendor
Phone Number Purchase Failures in New Consolethis change