Changes / SendGrid / Elevated Errors Affecting Sip Domain Configuration
SendGrid: Incident deleted: Elevated Errors Affecting Sip Domain Configuration
Summary
SendGrid removed a resolved SIP incident (impact: none), started 2026-10-10 05:08 UTC and resolved 2026-10-10 05:40 UTC. The vendor reported a 10-minute degradation caused by a critical downstream provider outage, affecting incoming SIP request authentication and modifications to SIP Trunk and SIP Domain configurations; the downstream issue was resolved.
Machine-written from the diff below (Sol; type: incident edit). Check the diff before relying on it.
What changed
Before: Elevated Errors Affecting Sip Domain Configuration
After: removed
Before: none
After: removed
Before: resolved
After: removed
Before: 2026-10-10 05:08 UTC
After: removed
Before: 2026-10-10 05:40 UTC
After: removed
Before: ELASTIC SIP TRUNKING US1 - Origination US1, ELASTIC SIP TRUNKING US1 - Termination US1, Origination US1, PROGRAMMABLE VOICE US1 - SIP Interface US1, SIP Interface US1, Termination US1
After: removed
Before: We are aware of intermittent errors affecting the Voice service, which may impact customer API requests for Voice. From approximately 9:32 PM - 9:47 PM PST, customers may have experienced failed requests. Our team is monitoring system performance. We will provide another update as soon as more information becomes available.
After: removed
Before: Between 9:37 PM and 9:47 PM PDT, we experienced a service degradation affecting SIP services due to an outage with a critical downstream provider.
During this 10-minute window, customers may have experienced issues with incoming SIP request authentication, as well as an inability to modify SIP Trunk and SIP Domain configurations.
The downstream issue has been resolved, and all SIP operations and configuration management functions are now operating normally.
After: removed
Compared with the previous archived version of this incident (10-minute polling). View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Incident deleted: Elevated Errors Affecting Sip Domain Configuration (this change) SendGrid removed a resolved SIP incident (impact: none), started 2026-10-10 05:08 UTC and resolved 2026-10-10 05:40 UTC. The vendor reported a 10-minute degradation caused by a critical downstream provider outage, affecting incoming SIP request authentication and modifications to SIP Trunk and SIP Domain configurations; the downstream issue was resolved. | Incident deleted |