# SendGrid: Incident deleted: Elevated Errors Affecting Sip Domain Configuration

**Summary:** SendGrid removed a resolved SIP incident (impact: none), started 2026-10-10 05:08 UTC and resolved 2026-10-10 05:40 UTC. The vendor reported a 10-minute degradation caused by a critical downstream provider outage, affecting incoming SIP request authentication and modifications to SIP Trunk and SIP Domain configurations; the downstream issue was resolved. _(machine-written, sol)_
- Kind: Incident deleted · Label: Deleted by vendor (rule)
- Changed: 2026-10-17 23:17 UTC · Detected: 2026-10-17 23:17 UTC
- [Source: https://stspg.io/p2db8n6zz666](https://stspg.io/p2db8n6zz666)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)
- Versions: before incident\_version:258/7vf76ryb2v04@f3c9e6b8d637 → after (deleted)
- Change 1 of 1 for this incident

## What changed

**1. Removed: Title**

```diff
- Elevated Errors Affecting Sip Domain Configuration
```

**2. Removed: Impact**

```diff
- none
```

**3. Removed: Status**

```diff
- resolved
```

**4. Removed: Start time**

```diff
- 2026-10-10 05:08 UTC
```

**5. Removed: Resolved time**

```diff
- 2026-10-10 05:40 UTC
```

**6. Removed: Affected components**

```diff
- ELASTIC SIP TRUNKING US1 - Origination US1, ELASTIC SIP TRUNKING US1 - Termination US1, Origination US1, PROGRAMMABLE VOICE US1 - SIP Interface US1, SIP Interface US1, Termination US1
```

**7. Removed: Update** (monitoring) · 2026-10-10 05:08 UTC

```diff
- We are aware of intermittent errors affecting the Voice service, which may impact customer API requests for Voice. From approximately 9:32 PM - 9:47 PM PST, customers may have experienced failed requests. Our team is monitoring system performance. We will provide another update as soon as more information becomes available.
```

**8. Removed: Update** (resolved) · 2026-10-10 05:40 UTC

```diff
- Between 9:37 PM and 9:47 PM PDT, we experienced a service degradation affecting SIP services due to an outage with a critical downstream provider. During this 10-minute window, customers may have experienced issues with incoming SIP request authentication, as well as an inability to modify SIP Trunk and SIP Domain configurations. The downstream issue has been resolved, and all SIP operations and configuration management functions are now operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-17 23:17 UTC | Incident deleted: Elevated Errors Affecting Sip Domain Configuration (this change) | Deleted by vendor |

All SendGrid changes: [timeline](https://rewindex.com/company/sendgrid/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/d98e2d7f408715b · Markdown: https://rewindex.com/change/d98e2d7f408715b.md · JSON: https://rewindex.com/api/v1/changes/d98e2d7f408715b · Generated 2026-10-18T02:28:28.813Z