ChangesSendGridWhatsApp Sandbox Message Processing Issues
SendGrid: Incident deleted: WhatsApp Sandbox Message Processing Issues
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what SendGrid removed; blue is what they added. Muted text is unchanged context.
Before: WhatsApp Sandbox Message Processing Issues
After: removed
Before: minor
After: removed
Before: resolved
After: removed
Before: 2026-10-12 03:24 UTC
After: removed
Before: 2026-10-12 07:19 UTC
After: removed
Before: PROGRAMMABLE MESSAGING - WhatsApp Messaging, WhatsApp Messaging
After: removed
Before: We are investigating an issue with WhatsApp Sandbox. Users may experience messages not being processed in the sandbox environment. We will provide another update in 1 hour or as soon as more information becomes available.
After: removed
Before: We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the sandbox sender at this time, and we are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
After: removed
Before: We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the Sandbox environment, and some requests may return HTTP 404 status codes. We are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
After: removed
Before: We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the Sandbox while we work to restore normal functionality. We will provide another update in 2 hours or as soon as more information becomes available.
After: removed
Before: Our engineers have mitigated the issue and are monitoring system performance. WhatsApp Sandbox message processing is returning to normal, and recent validation checks indicate the service is recovering. We will provide another update in 2 hours or as soon as more information becomes available.
After: removed
Before: Our engineers have mitigated the issue and are monitoring system performance. WhatsApp Sandbox message processing has been restored and the service is returning to normal. We will provide another update in 2 hours or as soon as more information becomes available.
After: removed
Before: WhatsApp Sandbox message processing has been fully restored, and system performance has returned to normal. Our engineers have verified the resolution, and this incident is now resolved.
After: removed
Compared with the previous archived version of this incident (10 to 30-minute polling). View the live incident (opens in new tab).
History of this incident
TodayMonday, October 19Mon, Oct 19
1 rewrite
- Deleted by SendGridDeleted by the vendor
WhatsApp Sandbox Message Processing Issuesthis change