Xero change history: Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central

A major Salesforce disruption across all regions prevented some Xero customers from raising cases, contacting support, using in-app help or accessing Xero Central; Xero platform access was unaffected. The incident ran from 2026-09-16 08:49 UTC to 2026-09-16 15:12 UTC, lasting 6 h 23 min, and was resolved after Salesforce implemented a fix.