Companies / WorkOS / incidents

WorkOS: SSO API Latency Degradation Caused by Transient Capacity Constraints

Impact: majorStatus: resolvedStarted Resolved (1 min)2 updatesSource: stspg.io (opens in new tab)
Summary

WorkOS reported major SSO degradation, with increased latency and intermittent timeouts between 14:40 and 14:53 UTC, caused by temporarily reduced capacity following an infrastructure event. The incident record started at 2026-04-20 19:16 UTC and resolved at 2026-04-20 19:17 UTC (1 min); SSO login performance returned to normal.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AuthKitCore Services - AuthKitCore Services - SSOSSO

Timeline of updates

  1. identified

    Between 14:40 and 14:53 UTC, SSO endpoints experienced increased latency and intermittent timeouts. The issue was caused by a temporary reduction in available capacity due to an underlying infrastructure event, which led to a brief period of degraded performance

  2. resolved

    The issue has been resolved, and SSO login performance has returned to normal. We will continue to monitor closely to ensure stability.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). WorkOS profile · Recent WorkOS incidents · Markdown · JSON