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Vonage: Sweden and Lithuania Voice - Degradation impacting Calls towards all networks affecting subset of Vonage Long Virtual Numbers

Affected components: Global Connectivity - Voice EuropeVoice EuropeGlobal Connectivity - SMS EuropeSMS Europe

Timeline of updates

1. investigating2026-09-28 16:06 UTC

   Please be informed that there is service degradation for inbound and outbound Voice calls to all networks, affecting Sweden long virtual numbers. The carrier is aware of this issue and is investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

2. identified2026-09-28 22:24 UTC

   We are working with our partners to resolve the local LVN degradation. In the meantime, we suggest using international numbers to mitigate the impact.

3. identified2026-09-29 13:55 UTC

   We are continuing to work on a fix for this issue.

4. identified2026-09-29 15:20 UTC

   Be aware the issue also impact using Sweden long virtual numbers calls to Lithuania numbers. We suggest using international numbers to mitigate the impact.

5. identified2026-09-30 08:33 UTC

   We are continuing to work on a fix for this issue.

6. identified2026-09-30 08:38 UTC

   Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com

7. identified2026-09-30 19:53 UTC

   Our carrier and operations team are currently working with the suppliers to find a workaround, please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com

8. identified2026-10-01 14:46 UTC

   Initial targeted emails have been sent out to the impacted customer, another round of targeted communication with further guidelines will be sent out by tomorrow to the impacted customers. Please note that alternatively you can use an international number to place calls to these destinations. We will provide a more comprehensive update as soon as we have a final solution for the incident. Meanwhile If you have any more questions, please contact api.support.vonage.com

9. resolved2026-10-07 17:08 UTC

   We have worked with our carrier partner to identify workaround measures for the degradation impacting voice calls towards all networks affecting a subset of Vonage Sweden and Lithuania Long Virtual Numbers (LVNs), and we are working with each impacted customer on next steps. Please note that you can use an international number as an alternative to place calls to these destinations. SMS services have remained fully functional and unaffected throughout this incident. If you have any questions or require further assistance, please do not hesitate to contact api.support@vonage.com. We apologize for any inconvenience caused and thank you for your patience and understanding throughout this incident.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Vonage profile · Recent Vonage incidents · Markdown · JSON