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Vonage: Voice API - WebRTC Service Degradation | APAC Region

Affected components: Voice - Voice WebRTCVoice WebRTC

Timeline of updates

1. investigating2026-09-30 04:59 UTC

   We are aware of issues that may be impacting your Voice API service - WebRTC calls in the APAC Region. We are working to resolve the issue as soon as possible. We'll provide further updates shortly. Thank you for your patience and understanding. If you have any questions, please contact https://api.support.vonage.com/hc/en-us

2. monitoring2026-09-30 05:55 UTC

   Vonage Voice API services in the APAC region continue to show signs of recovery following today's interruption in WebRTC services. We'll provide an update here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

3. resolved2026-09-30 09:38 UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-09-30 04:18 UTC. Full resolution has been confirmed effective 04:40 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Vonage profile · Recent Vonage incidents · Markdown · JSON