Companies / Vanta / incidents

Vanta: Issue with reminder emails for vendor assessment evidence request

Affected components: Core AppVanta Web App - Core App

Timeline of updates

1. investigating2026-04-17 19:53 UTC

   We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.

2. investigating2026-04-17 20:07 UTC

   As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.

3. identified2026-04-17 23:20 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring2026-04-20 23:57 UTC

   We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly

5. resolved2026-04-30 06:05 UTC

   This incident has been resolved, and [problem] should be functioning as expected.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Vanta profile · Recent Vanta incidents · Markdown · JSON