# Vanta: Issue with reminder emails for vendor assessment evidence request

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-17 19:53 UTC · Resolved: 2026-04-30 06:05 UTC · Duration: 12 d
- Updates: 5 · Affected components: Core App, Vanta Web App - Core App
- [Vendor status page: https://stspg.io/z3frn6d44qk1](https://stspg.io/z3frn6d44qk1)
- [Company: Vanta](https://rewindex.com/company/vanta.md)

## Timeline of updates

- **investigating** 2026-04-17 19:53 UTC: We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.
- **investigating** 2026-04-17 20:07 UTC: As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.
- **identified** 2026-04-17 23:20 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-04-20 23:57 UTC: We have deployed a fix that resume reminder emails going forward.  For assessments that are overdue, we will be sending out email to vendors.  In addition, we will be notifying affected users shortly
- **resolved** 2026-04-30 06:05 UTC: This incident has been resolved, and \[problem\] should be functioning as expected.


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Canonical: https://rewindex.com/company/vanta/incidents/wym8d3kq8pw2 · Markdown: https://rewindex.com/company/vanta/incidents/wym8d3kq8pw2.md · JSON: https://rewindex.com/api/v1/companies/vanta/incidents/wym8d3kq8pw2 · Generated 2026-10-18T11:30:26.309Z