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Typeform: Typeform Results/Summary Report - Unavailable

Impact: majorStatus: resolvedStarted Resolved (19 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Typeform reported a major outage affecting Results panel access to Responses and Summary Report, starting 2024-10-07 13:28 UTC and lasting 18 h 33 min. A fix restored response access while response counters remained affected; the incident was resolved at 2024-10-08 08:02 UTC with counters restored.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: ResponsesResults - ResponsesResults - SummarySummary

Timeline of updates

  1. identified

    We have identified errors impacting our Results panel. Users accessing Responses or the Summary Report may be impacted. We are working on a resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 801371 | INC-64

  2. identified

    We are working on resolving the errors impacting our Results panel with high priority. We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.

  3. monitoring

    We are glad to inform you that the fix has been implemented and the incident is mitigated. Users will be able to see responses under the Responses tab. We are working to restore the response counter in Workspaces and Responses tab. Next update in ~30 minutes or as soon as it's available.

  4. monitoring

    We are glad to inform you that the fix has been implemented and the incident is mitigated. Users will be able to see responses under the Responses tab. We are working to restore the response counter in Workspaces and Responses tab. We will update this status once the responses counter is restored.

  5. monitoring

    We are glad to inform you that a fix has been implemented and the incident is mitigated. Users will be able to see responses under the Responses tab. We are working to restore the response counter in the Workspaces, Responses tab and Connect tab. We will update this status once the responses counter is restored.

  6. resolved

    We are glad to inform you that the fix has been implemented and the incident resolved. Users will be able to see responses under the Responses tab and the response counter has been restored. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Typeform profile · Recent Typeform incidents · Markdown · JSON