Companies / Twilio / incidents
Twilio: WA Pricing Affected by Accidental Meta Rollout
Timeline of updates
- resolved
Twilio is continuing to work with Meta to identify customers who were incorrectly charged due to the unintended early enablement of the new Per Message Pricing (PMP) by Meta. As it is now July 1st, 2025 in certain countries, Meta is now rolling out PMP as expected. Therefore, this incident is now resolved. Twilio and Meta will reconcile any charges over the next several weeks issuing credits as necessary. Please reach out to your account manager or open a support ticket if you believe you were affected and do not see a correction to your bill.
From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab). Twilio profile · Recent Twilio incidents · Markdown · JSON