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Twilio: Elevated Errors Affecting Sip Domain Configuration

Deleted by the vendor. This incident disappeared from Twilio’s status page on . Below is the last version Rewindex archived.
Impact: noneStatus: resolvedStarted Resolved (33 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Twilio deleted a resolved incident affecting SIP authentication and SIP Trunk/SIP Domain configuration in US1, with vendor impact “none.” It started at 2026-10-10 05:08 UTC and resolved at 2026-10-10 05:40 UTC; the vendor described a 10-minute disruption caused by a critical downstream-provider outage and said the downstream issue was resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: ELASTIC SIP TRUNKING US1 - Origination US1Origination US1ELASTIC SIP TRUNKING US1 - Termination US1Termination US1PROGRAMMABLE VOICE US1 - SIP Interface US1SIP Interface US1

Timeline of updates

  1. monitoring

    We are aware of intermittent errors affecting the Voice service, which may impact customer API requests for Voice. From approximately 9:32 PM - 9:47 PM PST, customers may have experienced failed requests. Our team is monitoring system performance. We will provide another update as soon as more information becomes available.

  2. resolved

    Between 9:37 PM and 9:47 PM PDT, we experienced a service degradation affecting SIP services due to an outage with a critical downstream provider. During this 10-minute window, customers may have experienced issues with incoming SIP request authentication, as well as an inability to modify SIP Trunk and SIP Domain configurations. The downstream issue has been resolved, and all SIP operations and configuration management functions are now operating normally.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Twilio profile · Recent Twilio incidents · Markdown · JSON