Companies / Twilio / incidents

Twilio: SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil

Affected components: CARRIER NETWORK - SMS, Latin AmericaSMS, Latin America

Timeline of updates

1. identified2026-10-15 03:09 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified2026-10-15 04:17 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified2026-10-15 06:12 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

4. identified2026-10-15 07:31 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. identified2026-10-15 07:36 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. identified2026-10-15 08:36 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. identified2026-10-15 10:39 UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

8. monitoring2026-10-15 11:23 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. resolved2026-10-15 13:30 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Surf Telecom network subscribers in Brazil is operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Twilio profile · Recent Twilio incidents · Markdown · JSON