Trello: Users are experiencing reCaptcha errors while signing up

Impact: criticalStatus: resolvedStarted 2024-09-12 02:08 UTCResolved 2024-09-12 03:28 UTC (1.4 h)3 updatesSource: stspg.io

Summary

Trello.com signup was blocked by reCaptcha errors in a vendor-rated critical outage from 2024-09-12 02:08 UTC to 2024-09-12 03:28 UTC, lasting 1 h 20 min. Trello reported identifying the root cause and confirmed resolution, but did not describe the cause or fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Trello.com

Timeline of updates

investigating2024-09-12 02:08 UTC
Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.
monitoring2024-09-12 02:40 UTC
We have identified the root cause and the issue appears to be resolved.
resolved2024-09-12 03:28 UTC
This issue has been resolved.

Rewindex changes for this incident

Critical incident: Users are experiencing reCaptcha errors while signing up 2024-09-12 02:08 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Trello profile · Recent Trello incidents · Markdown · JSON