Companies / Temporal Cloud / incidents

Temporal Cloud: Some customers may have incorrectly received a "credit expiry notification"

Affected components: BillingGlobal Services - Billing

Timeline of updates

1. investigating2026-09-18 15:54 UTC

   We are currently investigating this issue.

2. identified2026-09-18 16:00 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring2026-09-18 17:21 UTC

   A fix has been implemented and we are currently working on sending out correction emails to affected customers.

4. resolved2026-09-18 22:23 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Temporal Cloud profile · Recent Temporal Cloud incidents · Markdown · JSON