# Temporal Cloud: Some customers may have incorrectly received a "credit expiry notification"

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-18 15:54 UTC · Resolved: 2026-09-18 22:23 UTC · Duration: 6.5 h
- Updates: 4 · Affected components: Billing, Global Services - Billing
- [Vendor status page: https://stspg.io/zfcbd1w3lvbl](https://stspg.io/zfcbd1w3lvbl)
- [Company: Temporal Cloud](https://rewindex.com/company/temporal-cloud.md)

## Timeline of updates

- **investigating** 2026-09-18 15:54 UTC: We are currently investigating this issue.
- **identified** 2026-09-18 16:00 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-09-18 17:21 UTC: A fix has been implemented and we are currently working on sending out correction emails to affected customers.
- **resolved** 2026-09-18 22:23 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/temporal-cloud/incidents/z09mvrbs7mh3 · Markdown: https://rewindex.com/company/temporal-cloud/incidents/z09mvrbs7mh3.md · JSON: https://rewindex.com/api/v1/companies/temporal-cloud/incidents/z09mvrbs7mh3 · Generated 2026-10-18T11:26:32.782Z