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Temporal Cloud: Some customers in us-west-2 may experience elevated rate of API errors & higher latencies

Impact: minorStatus: resolvedStarted Resolved (2.3 h)6 updatesSource: stspg.io (opens in new tab)

Affected components: Amazon Web Services (AWS) - us-west-2us-west-2

Timeline of updates

  1. identified

    Some customers in us-west-2 may experience elevated rate of API errors & higher latencies

  2. identified

    Failover was initiated for the affected HA namespaces while we keep investigating the root cause.

  3. identified

    We continue to investigate the root cause while implementing remediation measures. Error rates have recovered.

  4. identified

    Error rates remain stable, and we continue to implement remediation measures while monitoring service performance closely.

  5. monitoring

    Latencies and error rates are stable after remediation and we are continuing to monitoring it.

  6. resolved

    Remediation has been completed at this time and we have confirmed the recovery of all affected namespaces.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Temporal Cloud profile · Recent Temporal Cloud incidents · Markdown · JSON