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Statsig: Initialized endpoints have elevated error rates for 3 regions

Impact: majorStatus: resolvedStarted Resolved (17 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Statsig reported a major incident with elevated initialization endpoint errors affecting client SDK initialization; impact was isolated to a single customer. It started at 2025-05-06 17:45 UTC and was resolved at 2025-05-06 18:02 UTC, lasting 17 min. The team reverted the change that caused the errors and gated off the rollout.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Asia Southeast 1Config Delivery API - Asia Southeast 1Config Delivery API - US East 1US East 1Config Delivery API - US West 1US West 1Config Delivery API - US East 5US East 5Config Delivery API - Europe West 1Europe West 1

Timeline of updates

  1. investigating

    We were notified by alerts and the team has reverted the change that caused elevated errors from 10.45, which would have affected initializing client SDKs in some locations. [Update]: Issue was root caused and resolved at 11:02 AM PST. Rollout was gated off and impact was isolated to a single customer. Mitigated: 05/06/2025 11:02:00 GMT-0700 (Pacific Daylight Time)

  2. resolved

    Resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Statsig profile · Recent Statsig incidents · Markdown · JSON