# Statsig: Initialized endpoints have elevated error rates for 3 regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-06 17:45 UTC · Resolved: 2025-05-06 18:02 UTC · Duration: 17 min
- Updates: 2 · Affected components: Asia Southeast 1, Config Delivery API - Asia Southeast 1, Config Delivery API - US East 1, US East 1, Config Delivery API - US West 1, US West 1, Config Delivery API - US East 5, US East 5, Config Delivery API - Europe West 1, Europe West 1
- [Vendor status page: https://stspg.io/sh9d0584bvp0](https://stspg.io/sh9d0584bvp0)
- [Company: Statsig](https://rewindex.com/company/statsig.md)

## Summary

Statsig reported a major incident with elevated initialization endpoint errors affecting client SDK initialization; impact was isolated to a single customer. It started at 2025-05-06 17:45 UTC and was resolved at 2025-05-06 18:02 UTC, lasting 17 min. The team reverted the change that caused the errors and gated off the rollout. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-06 17:45 UTC: We were notified by alerts and the team has reverted the change that caused elevated errors from 10.45, which would have affected initializing client SDKs in some locations. \[Update\]: Issue was root caused and resolved at 11:02 AM PST. Rollout was gated off and impact was isolated to a single customer. Mitigated: 05/06/2025 11:02:00 GMT-0700 (Pacific Daylight Time)
- **resolved** 2025-05-06 18:02 UTC: Resolved.

## Rewindex changes for this incident

- 2025-05-06 17:45 UTC: [Major incident: Initialized endpoints have elevated error rates for 3 regions](https://rewindex.com/change/i252c17c3db6bb9.md)


---
Canonical: https://rewindex.com/company/statsig/incidents/5fmwqxvznlm2 · Markdown: https://rewindex.com/company/statsig/incidents/5fmwqxvznlm2.md · JSON: https://rewindex.com/api/v1/companies/statsig/incidents/5fmwqxvznlm2 · Generated 2026-10-18T12:35:56.575Z